Basic Requirements / Installation Problem
1. Basic System Requirements
2. Basic Deepchart Platform Installation Problem/Requirements
- Try a new installation of the software by disabling all Antivirus, leaving only Windows Defender active.
- Check that you have installed the package .Net framework 4.8 or later
- Check that you have enough available space on Local Disk (:C)
- Check that you have the latest version of the platform (version number is indicated next to the download button)
Related Articles
Installation and First Configuration
Download Deepcharts Login with email and password to your Deepcharts Personal Area at my.deepcharts.com Download the DeepchartsInstaller.zip Extract the file DeepchartsInstaller.zip DeepCharts Installer ⚠️ Important: Before starting the installation ...
Installation Setup Failed
Installation Setup Failed Overview Some users may encounter an “Installation Setup Failed” error while installing DeepChart on Windows. This usually happens because required system components are missing or incompatible. When this error appears, you ...
Error: Dxfeed: DATA_ACCESS_SUSPENDED
Error: DATA_ACCESS_SUSPENDED Overview The DATA_ACCESS_SUSPENDED error appears when DXFeed suspends market data access due to a mismatch in your Non-Professional status. Although the user may have signed the Market Data Agreement as a ...
Session Imbalance
The Deepcharts Session Imbalance indicator allows you to highlight the high (Initial Balance High), the low (Initial Balance Low) and the midpoint (Initial Balance Mid Point) of the first hour of trading or any other user-defined period. It also ...
Connection Failed: Unable to load DLL ‘DXFeed_64.dll’
Connection Failed: Unable to load DLL ‘DXFeed_64.dll’ (Exception from HRESULT: 0x8007007E) Overview This error occurs when DeepChart is unable to load the DXFeed DLL file, which is required for the data feed to function properly. The most common ...