Installation Setup Failed

Installation Setup Failed

Installation Setup Failed

Overview


Some users may encounter an “Installation Setup Failed” error while installing DeepChart on Windows. This usually happens because required system components are missing or incompatible.

When this error appears, you can click Log File in the installer to view detailed information about why the setup failed.

How to Diagnose the Issue

Step 1: Review the Installer Logs

  1. In the installation error window, click Log File

  2. Review the log to identify the reason for the failure

If the log details are unclear or difficult to understand, you can submit the log file to DeepChart Support for further investigation.

Common Causes and Solutions

Cause 1: System Language Is Not English

Description

DeepChart installation and some of its dependencies require Windows system language to be set to English.
If your PC language is set to another language, the installer may fail unexpectedly.

Solution

  1. Change your Windows display and system language to English

  2. Restart your PC

  3. Run the DeepChart installer again

✅ This resolves installation failures for many users.

Cause 2: Missing or Outdated Microsoft Visual C++ Redistributable

Description

DeepChart requires the latest Microsoft Visual C++ Redistributable to install and run correctly. If it is missing or outdated, the installer may fail.

Solution: Install Latest Visual C++ Redistributable

If you are not sure about your system architecture, install both X86 and X64 versions.

ArchitectureDownload LinkNotes
ARM64https://aka.ms/vc14/vc_redist.arm64.exeLatest supported ARM64 version
X86 (32-bit)https://aka.ms/vc14/vc_redist.x86.exeRequired even on some 64-bit systems
X64 (64-bit)https://aka.ms/vc14/vc_redist.x64.exeIncludes both ARM64 and X64 binaries

Steps

  1. Download the required Visual C++ package(s)

  2. Install the package(s)

  3. Restart your PC

  4. Run the DeepChart installer again

Cause 3: SlimDX (Graphics Rendering) Issue

Description

DeepChart uses SlimDX for graphical rendering. In rare cases, system-level graphics or DirectX issues can prevent the installer from completing successfully.

Solution Options

Option 1: Install DeepChart on Another PC

If available, try installing DeepChart on a different Windows machine.

Option 2: Fresh Windows Installation

If you do not have access to another PC:

  • Perform a fresh Windows installation

  • Install system updates and required components

  • Reinstall DeepChart

This resolves the issue in most SlimDX-related cases.

When to Contact Support

If the issue persists after following the steps above:

  • Collect the installer log file

  • Contact DeepChart Support

  • Attach the log file so the team can investigate further

Final Notes

  • Always restart your PC after installing system dependencies

  • Avoid running multiple installers simultaneously

  • Keep Windows and graphics drivers up to date

    • Related Articles

    • Connection Failed: The system cannot find the file specified

      Connection Failed: The system cannot find the file specified Overview This error occurs when DeepChart is unable to locate or run the Volumetrica Bridge, which is a required background component for the platform to function correctly. When DeepChart ...

    • Connection Failed: Unable to load DLL ‘DXFeed_64.dll’

      Connection Failed: Unable to load DLL ‘DXFeed_64.dll’ (Exception from HRESULT: 0x8007007E) Overview This error occurs when DeepChart is unable to load the DXFeed DLL file, which is required for the data feed to function properly. The most common ...

    • Basic Requirements / Installation Problem

      1. Basic System Requirements 2. Basic Deepchart Platform Installation Problem/Requirements Try a new installation of the software by disabling all Antivirus, leaving only Windows Defender active. Check that you have installed the package .Net ...

    • Installation and First Configuration

      Download Deepcharts Login with email and password to your Deepcharts Personal Area at my.deepcharts.com Download the DeepchartsInstaller.zip Extract the file DeepchartsInstaller.zip DeepCharts Installer ⚠️ Important: Before starting the installation ...

    • Connection Failed: Unable to Establish Connection Please check your internet connection

      Connection Failed: Unable to Establish Connection Please check your internet connection Overview This error indicates that DeepChart is unable to establish a stable connection to the data feed. The issue can occur due to network restrictions, missing ...