Database Problems

Database Problems

Delete Data (DB Corrupted)
  • Disconnect the Data Flow and close all Work Plans
  • Go to Options -> Delete Data
  • In the Delete Data panel, select: 
    • Previous Date to the error (15 days or more is recommended)
    • Tick and Minute
    • Select the symbol(s) with the corrupted history 
  • Click the Delete button and wait
  • Close the Platform.
  • Wait 30 sec 
  • Restart Deepchart
Remove Database Folder
  • Access to: Options > Settings > Various
  • Copy the path  "Database Folder"
  • Disconnect the Data Feed, close all Workspaces and turn off Deepchart
  • Open Windows Explorer
  • Paste the previously copied path (Go to the pasted directory)
  • Delete the Database folder
  • Restart Deepchart
Lack of Realtime Data or Unavailalbe Data
Verify that you have subscribed markets correctly with the data provider:
  • Connect the data feed (Name of connection-remove check)
  • Close all Workspaces (Workspace)
  • Access Options > Manage Symbols
    • Make sure you have added the correct markets and that next to the Name there is associated the correct name of data feed connection profile, if not:
      • Select Markets 
      • Right-click the data feed column) and in the drop-down menu dialog associates the market with the correct connection
      • Click on "Select" to save the change
    • Close window "Manage Symbols"
  • Reconnect the Data Feed
  • Open a new Chart
Data Feed Connection Failed

  1. Turn off the Deepchart Software
  2. Download Visual C++. link to download Visual C++.
  3. Restart the Deepchart Software and connect to data feed.
 

    • Related Articles

    • Error: Could not find a part of the path C:\Users\...\AppData\Local\Deepchart\Database\..

      Error: Could not find a part of the path C:\Users\...\AppData\Local\Deepchart\Database\... Overview This error appears when DeepChart cannot locate required data folders inside the local database directory. It typically occurs after the database or ...

    • How to Delete Market Data from DeepCharts Database Folders (Manual Method)

      How to Delete Market Data from DeepCharts Database Folders (Manual Method) Overview If deleting data from the software does not fix the issue, the symbol’s data files may be fully corrupted. In this case, you must manually delete the data folder so ...

    • Gaps in Price on Charts

      Gaps in Price on Charts Overview If you notice gaps in price on your charts, this can be caused by either corrupted local data or valid market-related reasons. This article explains the most common causes and how to resolve them. Possible Causes The ...

    • License Issues

      License Issues If you experience problems when entering the license code for Deepcharts, try following these troubleshooting steps: Troubleshooting Steps Check for active subscription: Ensure that you have an active Deepcharts subscription. If your ...

    • How to Delete Market Data from DeepCharts (Software Method)

      How to Delete Market Data from DeepCharts (Software Method) Overview If your charts show incorrect prices, gaps, or stop updating, deleting market data from inside the DeepCharts application allows the platform to re-download fresh data ...