License Issues

License Issues


License Issues

If you experience problems when entering the license code for Deepcharts, try following these troubleshooting steps:

Troubleshooting Steps

  1. Check for active subscription: Ensure that you have an active Deepcharts subscription. If your subscription has expired, you will need to renew it.
  2. Check for other active sessions: Make sure the platform is not open on another computer. Having the platform open on multiple devices simultaneously may cause license validation issues.
  3. Verify email and license code: Double check that the email address and license code have been entered correctly. We recommend copying and pasting the codes to avoid typos.
  4. Check hosts file configuration: The hosts file is a system file that associates domain names with IP addresses. An incorrect configuration of this file may prevent your license from connecting properly to our servers. If necessary, consult a specific guide to safely edit this file.

    • Related Articles

    • How to Delete Market Data from DeepCharts (Software Method)

      How to Delete Market Data from DeepCharts (Software Method) Overview If your charts show incorrect prices, gaps, or stop updating, deleting market data from inside the DeepCharts application allows the platform to re-download fresh data ...

    • Installation and First Configuration

      Download Deepcharts Login with email and password to your Deepcharts Personal Area at my.deepcharts.com Download the DeepchartsInstaller.zip Extract the file DeepchartsInstaller.zip DeepCharts Installer ⚠️ Important: Before starting the installation ...

    • Chart Zoom In and Out Not Working

      Chart Zoom In and Out Not Working Overview If chart zooming is not working in DeepChart, the issue is usually related to keyboard shortcuts, mouse wheel behavior, or Windows system settings. DeepChart supports multiple ways to zoom the chart’s X-axis ...

    • Installation Setup Failed

      Installation Setup Failed Overview Some users may encounter an “Installation Setup Failed” error while installing DeepChart on Windows. This usually happens because required system components are missing or incompatible. When this error appears, you ...

    • Connection Failed: Unable to Establish Connection Please check your internet connection

      Connection Failed: Unable to Establish Connection Please check your internet connection Overview This error indicates that DeepChart is unable to establish a stable connection to the data feed. The issue can occur due to network restrictions, missing ...