Common Issues
Live Feed Connected but Price Chart Is Not Moving
Live Feed Connected but Price Chart Is Not Moving Overview If your data feed is connected but the price chart is not updating, this usually happens due to market conditions, incorrect settings, or corrupted local data. Follow the steps below to ...
Data Feed Subscription Shows “Pending Cancel” Status
Data Feed Subscription Shows “Pending Cancel” Status Overview If you have canceled your Data Feed subscription but the status still shows “Pending Cancel”, this is expected behavior and does not indicate an issue with your account. Why Does It Show ...
Application Control Policy
Application Control Policy Blocking Connection If you're experiencing connection errors in Deepcharts with the message "An Application Control policy has blocked this file", this is typically caused by Windows Security's Smart App Control feature. ...
Rectangle Drawing Tool Not Working
Rectangle Drawing Tool Not Working Overview If the Rectangle drawing tool is not working in DeepCharts, this issue is usually caused by a corrupted configuration file related to drawing tools. Removing this file allows DeepCharts to regenerate it ...
Chart Zoom In and Out Not Working
Chart Zoom In and Out Not Working Overview If chart zooming is not working in DeepChart, the issue is usually related to keyboard shortcuts, mouse wheel behavior, or Windows system settings. DeepChart supports multiple ways to zoom the chart’s X-axis ...
Connection Failed: Unable to Establish Connection Please check your internet connection
Connection Failed: Unable to Establish Connection Please check your internet connection Overview This error indicates that DeepChart is unable to establish a stable connection to the data feed. The issue can occur due to network restrictions, missing ...
Connection Lost When Opening a Chart
Connection Lost When Opening a Chart Overview In this issue, the data feed connects successfully, but as soon as you open a chart, the connection drops and the platform shows multiple warnings or error messages. This behavior is usually caused by ...
Connection Failed: “Bad Server”
Connection Failed: “Bad Server” Overview The “Bad Server” error is generated by DXFeed and indicates an issue related to market data authorization or account usage restrictions. This error is not caused by DeepChart itself. Common Causes This error ...
Error: Could not find a part of the path C:\Users\...\AppData\Local\Deepchart\Database\..
Error: Could not find a part of the path C:\Users\...\AppData\Local\Deepchart\Database\... Overview This error appears when DeepChart cannot locate required data folders inside the local database directory. It typically occurs after the database or ...
Connection Failed: Please log in using R | Trader or R | Trader Pro and sign the agreements
Connection Failed: Please log in using R | Trader or R | Trader Pro and sign the agreements Overview This error occurs when a user attempts to connect a Rithmic data feed or trading account without signing the required Market Data Agreement. Rithmic ...
Installation Setup Failed
Installation Setup Failed Overview Some users may encounter an “Installation Setup Failed” error while installing DeepChart on Windows. This usually happens because required system components are missing or incompatible. When this error appears, you ...
Connection Failed: Unable to load DLL ‘DXFeed_64.dll’
Connection Failed: Unable to load DLL ‘DXFeed_64.dll’ (Exception from HRESULT: 0x8007007E) Overview This error occurs when DeepChart is unable to load the DXFeed DLL file, which is required for the data feed to function properly. The most common ...
Connection failed: Please make sure you entered the username and password correctly.Also, please make sure your credentials match the system you are trying to log in to.
Connection failed: Please make sure you entered the username and password correctly.Also, please make sure your credentials match the system you are trying to log in to. Overview This error occurs when DeepChart cannot authenticate your Rithmic ...
Error: Dxfeed: DATA_ACCESS_SUSPENDED
Error: DATA_ACCESS_SUSPENDED Overview The DATA_ACCESS_SUSPENDED error appears when DXFeed suspends market data access due to a mismatch in your Non-Professional status. Although the user may have signed the Market Data Agreement as a ...
Gaps in Price on Charts
Gaps in Price on Charts Overview If you notice gaps in price on your charts, this can be caused by either corrupted local data or valid market-related reasons. This article explains the most common causes and how to resolve them. Possible Causes The ...
Error: Rithmic — Expert Not Attached
Error: Rithmic — Expert Not Attached or Data Feed Connection Stays Yellow (Does Not Turn Green) Overview If you see the error “Rithmic: Expert not attached” or notice that the Rithmic data feed connection remains Yellow and does not turn Green, it ...
App Crashes When Saving Data Feed in Feed Settings
App Crashes When Saving Data Feed in Feed Settings Overview If DeepChart crashes when you click “Save” in Feed Settings, the cause can usually be identified by checking the latest log file generated by the application. Crash logs are stored at: ...
Connection Failed: dxfeed.myfundedfutures.com failed: You need to sign the datafeed
Connection Failed: dxfeed.myfundedfutures.com failed: You need to sign the datafeed Overview This error occurs when the market data feed is not activated for your trading account. Specifically, the data provider (DXFeed) requires users to sign the ...
Connection Failed: The system cannot find the file specified
Connection Failed: The system cannot find the file specified Overview This error occurs when DeepChart is unable to locate or run the Volumetrica Bridge, which is a required background component for the platform to function correctly. When DeepChart ...
License Issues
License Issues If you experience problems when entering the license code for Deepcharts, try following these troubleshooting steps: Troubleshooting Steps Check for active subscription: Ensure that you have an active Deepcharts subscription. If your ...
Symbol Subscription Issue
1. Connection - Active Data Feed Make sure you have properly connected the data feed (Look for the green indicator in the Deepcharts Feed bar) Verify that you have purchased the appropriate data feed to analyze the market you are interested in 2. ...
Database Problems
Delete Data (DB Corrupted) Disconnect the Data Flow and close all Work Plans Go to Options -> Delete Data In the Delete Data panel, select: Previous Date to the error (15 days or more is recommended) Tick and Minute Select the symbol(s) with the ...
Basic Requirements / Installation Problem
1. Basic System Requirements 2. Basic Deepchart Platform Installation Problem/Requirements Try a new installation of the software by disabling all Antivirus, leaving only Windows Defender active. Check that you have installed the package .Net ...